David Denk

If you've got a problem with your American Express card statement don't bother calling Mark Ostley, manager of document-related services for American Express Financial Advisors. He has nothing to do with it. He is, however, part of a team that oversees nearly everything else the credit card behemoth's in-plant produces. And it produces quite a lot. "We do everything from stationery to letterhead and business cards, all the way to digital color promotional material, such as booklets and brochures," explains Ostley. "It's actually pretty far reaching." Though the 248-employee in-plant outsources nearly 80 percent of its work, when it does decide to take on