Fogelberg

Scanning services are one new way to win back revenue nixed by the Web. Find how how other managers are making scanning work for them. By MIKE LLEWELLYN A natural disaster showed Newell Fogelberg just how important scanning can be to his customers. Three years ago, Fogelberg, director of Imaging Services for the University of Colorado at Boulder, received a call from the library at nearby Colorado State University. There had been a flood and many of the library's books had been ruined. "They asked for our help," he says. "So we scanned the damaged pages, cleaned them up, cut out the