Hilliary Dunn

What's it like to run the in-plant at a prominent graphic arts university? We talked to managers at the major schools on each coast, as well as one in the heartland. By MIKE LLEWELLYN &012;Professor Ken Macro has a lot on his plate nowadays—and he couldn't be happier. Macro is director of Reprographic, Mailing and Shipping (RM&S) Services and a faculty member at California Polytechnic State University, in San Luis Obispo. The fact that he works for one of the most important graphic arts schools in the country has had a large effect on his shop and his career. Macro says his shop benefits