The very last session at ACUP 2011 proved to be one of the best. Jimmy Friend, director of Printing and Distribution Solutions at the University of North Texas, took the stage and revealed that his award-winning in-plant once produced such low-quality work and had such bad service that nearly every customer he surveyed described its service as unacceptable. He then described the steps he took, over the past 15 years, to turn his in-plant completely around into the roll model it is today.
Jerry Waite
In October, the Texas Association of College and University Printers (TACUP) joined forces with the Southwest Association of College and University Mail Services (SWACUMS) for a conference at the University of Houston (UH).
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