Jim Davis

California Office of State Publishing Sacramento, Calif. Sometimes when you're big you've got to get smaller to survive. That's what happened in 1996 at the California Office of State Publishing (OSP), the largest state printing operation in the country. That was the year the Sacramento-based operation went non-mandated—when state agencies were no longer required to use the in-plant's services. The result was a significant drop in sales—10 percent over two years—and a corresponding reduction in staff. But the move also reduced some of the privatization challenges being directed at OSP by private sector printers and won the operation a lot of