Jim Shull

In-plants that emphasize employee training report increased quality, productivity and customer satisfaction. Find out how they do it. KEEPING YOUR in-plant employees' skills up to date in these days of rapidly changing technology can often be a struggle. It is an on-going process that requires information from many sources. "These days it seems like you're always training," admits Gilbert Sosa, director of printing services for the University of Texas Health Science Center in San Antonio, who oversees a staff of 28 employees. "Just as you finish learning an operating system or software program, another version or upgrade hits the market. The printing industry appears