Les Raschko

The debate about whether to institute a right of first refusal policy continues, but many in-plants find it does more good than harm. by CAROLINE MILLER Right of first refusal: Benefit or death knell? Critics of the right of first refusal claim it amounts to a monopoly and will only breed bad service; proponents say it makes in-plants even more valuable to their organizations and improves service. "The fact that we don't have right of first refusal does force us to focus on customer service more," remarks Ted Bailey, manager of Boise State University's 15-employee Printing and Graphic Services department. "I think it does