JOHN CAMERON’S grimace slowly turned into a resigned smile. He had only worked at Central Piedmont Community College’s (CPCC) Campus Printing Center for five months, but he was already aware of how things were done at the in-plant. If there was any reasonable way to exceed customers’ expectations of the timeline or quality of their jobs, Campus Printing would do it. He looked again at the project that had crossed his desk that morning. It was 14 different files—a mishmash of PDFs, Word documents and PowerPoint presentations. The customer wanted that unruly mess melded into one book, of which she wanted 19—and oh, by the way, could she get them this afternoon?
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