Rich Finner

No in-plant manager has a better rapport with his staff than Director Rich Finner. The six full-time employees running Riverside Community College's Production Printing department are engaged in steering the shop every step of the way. And they've got a reason to be interested—not only do they mentor part-time student employees, they have a hand in how the shop's money gets spent. Here's how it works: Twenty-five percent of the revenue coming into the southern California shop is a result of unsolicited insourcing. "We don't drum up that business. They come to us," explains Finner. The money is deposited in what