Stronger Customer Focus Wilson

Bob has served as editor of In-plant Impressions since October of 1994. Prior to that he served for three years as managing editor of Printing Impressions, a commercial printing publication. Mr. Neubauer is very active in the U.S. in-plant industry. He attends all the major in-plant conferences and has visited more than 170 in-plant operations around the world. He has given presentations to numerous in-plant groups in the U.S., Canada and Australia, including the Association of College and University Printers and the In-plant Printing and Mailing Association. He also coordinates the annual In-Print contest, co-sponsored by IPMA and In-plant Impressions.

New digital gear and a streamlined production process are propelling this Alabama in-plant to the forefront. by Bob Neubauer When Alabama's finance director mandated that all state printing be routed through the Division of Printing and Publications a few years ago, he ticked off a lot of state agencies. One of them, the Alabama Forestry Commission, grumbled for weeks, upset it couldn't keep using its long-time commercial vendor. "But they worked with us a time or two and found out that we could do the job—and we actually did it cheaper," notes Jerry Wilson, division director of Alabama's Division of Printing and Publications,

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