Walter Leonard

ONE OF an in-plant manager’s greatest fears is a shutdown. Walter Leonard has felt the power of that threat three times during his tenure with Sonoma State University General Services. But proving its worth has kept him managing for 17 years. Born and raised in San Francisco, Leonard attended a local college until his father passed away, then he went to work full time. He took a position with San Francisco-based distributor WJ Lancaster. Starting as a clerk in the mail room, he occasionally filled in for the duplicator operator. The company eventually purchased a MultiLith 1250 and he started doing full-color work. Leonard grew

Merging with their organizations' mail operations has made these in-plants indispensable. by Mike Llewellyn IF YOU weren't watching, you wouldn't have caught it. Four years ago Carl Johnson's supervisor, who was in charge of the mailing operation, was relocated. It was a small change—a barely noticeable shift in the architecture of Nevada's Washoe County government. But before Johnson knew it, the move had permanently altered the scope of his in-plant. He was given responsibility for the mail operation. The first thing he did as supervisor of mail and reprographics was roll up his sleeves and figure out what kind of equipment he needed. "We