Always Innovating - Allstate
Allstate Print Communications Center
Operating Budget: $30 million
Full-time employees: 361
Part-time employees: 84
Jobs printed per year: 20,000
To keep a huge operation like the Allstate Print Communications Center productive and cost-effective, its management team must meet the challenges of changing technology and staggering workloads—while keeping costs low and bringing top-notch service to customers.
"We are very successful at answering our company's printing needs and providing the most cost-effective solutions," explains Bob Tierney, print communication director. "Our cost-effectiveness is clearly our greatest strength."
The Allstate Print Communications Center is not only a leader within its company, but also in the printing industry. It has been recognized by many industry organizations with awards and accolades. The shop's strength was highlighted in 1998 when it was named In-Plant Graphics' Industry Leader of the Year.
Allstate has earned the role of an industry leader by being an innovator. Its insourcing program has become an industry model. It has initiated mergers between its data center, mailing operation and print shop, and acquired some of the latest technology. Allstate was one of the first DocuTech users in the country, Tierney notes, and one of the first in-plants to purchase an Indigo E-print 1000 digital color press. The shop is now home to 13 DocuTechs, to keep up with a growing workflow.
"Clearly the biggest challenge was growth," says Tierney, recalling the changes his shop has faced. "We printed about 250 million sheets 10 years ago and this year we are going to exceed 900 million. With that growth comes the challenge to maintain our edge and to introduce new technology, and we have certainly done that."
And he plans to continue to keep that edge. Tierney notes that the Allstate Print Communications Center recently received approval to purchase a variety of new equipment. This new gear will include computer-to-plate technology, which will save Allstate money on film production costs, as well as cut down on time going to press. Other additions include new 40˝ sheetfed equipment and an expanded bindery department.