A Capital Job in Harrisburg
As director of the Bureau of Publications for the Commonwealth of Pennsylvania’s Department of General Services, Audrey Marrocco is both a devoted public servant and a dynamic publishing master. In her 22-year tenure with the Keystone State, Marrocco developed one of the government’s first Intranet sites, as well as its first Web-to-print application. She is currently seeking to centralize the majority of its printing and publishing services within a newly upgraded in-plant.
Marrocco grew up near Harrisburg, the state capital. After high school, with no opportunity to attend college, she began her career in 1986 as an entry-level clerk typist for the Commonwealth. She served well in various capacities at several agencies before getting her “big break” in 1996 with the Department of Environmental Protection (DEP). There, Marrocco was tapped to develop an internal Web site for the 3,500-person agency.
“At the end of a three-day planning session, my boss announced to everyone that ‘Audrey will have [the Intranet] up and running by Christmas,’ which was eight weeks away,” she recalls, noting that she had no experience in site development. Still, she taught herself HTML and developed “IntraDEP” by the deadline.
In 1999, Marrocco moved into a position overseeing print and graphic design, while also communicating policy and procedures, for the agency. At that time, the operation was printing documents and sending them straight to the warehouse, where they were pulled as needed. Inventorying and information tracking were lacking.
“Nobody could judge what would be in high demand and what would just sit there and rot,” she remembers.
So, in 2001, Marrocco created a Web-to-print application for the agency’s use. Called the Environmental Print Shop, it remains functional and serves as an on-demand printing solution, which allows online ordering of documents from a repository and from a desktop.