As director of the Bureau of Publications for the Commonwealth of Pennsylvania’s Department of General Services, Audrey Marrocco is both a devoted public servant and a dynamic publishing master. In her 22-year tenure with the Keystone State, Marrocco developed one of the government’s first Intranet sites, as well as its first Web-to-print application. She is currently seeking to centralize the majority of its printing and publishing services within a newly upgraded in-plant. Marrocco grew up near Harrisburg, the state capital. After high school, with no opportunity to attend college, she began her career in 1986 as an entry-level clerk typist for the Commonwealth. She
Audrey Marrocco
Ray Chambers, CGCM, MBA, has invested over 30 years managing and directing printing plants, copy centers, mail centers and award-winning document management facilities in higher education and government.
Most recently, Chambers served as vice president and chief information officer at Juniata College. Chambers is currently a doctoral candidate studying Higher Education Administration at the Pennsylvania State University (PSU). His research interests include outsourcing in higher education and its impact on support services in higher education and managing support services. He also consults (Chambers Management Group) with leaders in both the public and private sectors to help them understand and improve in-plant printing and document services operations.
THE NATIONAL Government Publishing Association (NGPA) rounded up government in-plant managers from all parts of the country last month for the group’s 31st annual conference. The three-day event, held in Austin, Texas, was organized by NGPA Vice President Richard Beto, director of document services at the University of Texas-Austin; Robert Gomez, director of publishing for the Texas State Senate; and NGPA President Audrey Marrocco, print administrator for the Pennsylvania Department of General Services. Several dozen state and federal printing managers, along with a few of their state university counterparts, attended professional development sessions and toured the in-plants at the University of Texas and
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