From the Editor: Be Indispensable

I WAS proofreading this issue, just getting to the end of John Sarantakos’ article on reporting to upper management, when I saw it. It was perfect. John had hit upon what is essentially the theme of this entire issue:

“The best strategy is to become indispensable.”

I hadn’t planned to have a theme this month, but when I thought about it, I realized that this message weaves its way through several stories in this issue. It boils down to this: If you make your operation easy to access, you are quick to respond and you can provide all the services your customers need, your in-plant will succeed.