FRITZ SIMS’ dedication to his customers is best illustrated by an anecdote he tells while sitting in his Camden, N.J., office. A year or so before he became supervisor of Delaware River Port Authority (DRPA) Printing Services, he overheard his previous boss turning away a customer who had brought in a two-color job—even though the shop had recently installed a two-color ABDick 9870 with a T-head. Sims was shocked. The next day his boss went on vacation. Sims called the customer back and invited him to bring in the job. That customer became one of the in-plant’s greatest advocates, and Sims later went on to become supervisor of the six-employee DRPA in-plant. Satisfying customers has been his goal ever since.
Camden, N.J.
I WAS proofreading this issue, just getting to the end of John Sarantakos’ article on reporting to upper management, when I saw it. It was perfect. John had hit upon what is essentially the theme of this entire issue: “The best strategy is to become indispensable.”
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