In-plant Profiles

by W. Eric Martin On his first day as executive director of printing and publication services at the University of Louisville, Ray Chambers learned that he would be managing a new campus-wide copier management program. "In that first year," said Chambers, "we opened five new centers and grossed $310,000"—a 56 percent increase over the previous year. That quick growth was just one of the reasons that Chambers shared IPG's 1992 Manager of the Year award. Chambers' ability to rise to challenges is best shown by the creation of Cardinal Class Ware, one of the first university copyright clearance centers. It has grown

This year's Manager of the Year has brought savings to his university through research, networking and an innovative managing style. IT WOULD be an understatement to say that this has been Mike Loyd's year. Going back to last December when Louisiana State University Graphic Services was ranked number 18 on the In-Plant Graphics Top 50 list and number five among all college and university shops, through June when he was named IPG Manager of the Year for 1999, it has been a year that he can look back on with pride. "Winning this award has brought prestige to me personally and to the organization,"

Since taking over as director of communication services at Duke Energy in 1993, Delilah Fisher has earned a reputation as a fair, efficient, customer-oriented manager who is willing to listen to new ideas and let employees make their own decisions. That's one reason her staff nominated her for Manager of the Year, an honor she earned in 1998. Fisher has spent the last 21 years at Duke Energy, a Charlotte, N.C.-based utility. When Duke merged with Pan Energy, Fisher was given responsibility for Pan's Houston-based in-plant, as well as its video production and trade show planning functions. Fisher has been traveling to Houston

Mike Chapman, print manager for Habitat for Humanity International, has moved his in-plant into a new facility that's three times as large. LOOKING FOR work straight out of high school, Mike Chapman consulted a friend whose father was a manager for a local Atlanta print shop. He took an entry-level position there, and immediately knew that he had made the right decision. "Once I got printing in my blood I knew I wanted to be a printer," recalls Chapman, now print manager for Habitat for Humanity International. But in between his first job and his current one, he did a bit of traveling.

Texas Christian University's in-plant has opened a new copy center after years of studies, surveys and cost-justification reports. by CHRIS BAUER STUDENTS ARRIVING for the fall semester at Texas Christian University, home of the Horned Frogs, found a new facility in the lower level of the Student Center. A much needed 800-square-foot copy center, dubbed Frog Prints, was added over the summer hiatus—just down the hall from the newly remodeled, 3,500-square-foot print shop. "TCU did not have a retail copy center where students or staff could get copying services," reports Glen Bradford, manager of Printing Services in Fort Worth, Texas. "With Frog Prints, the

In 1994 the University of Nevada, Las Vegas started outsourcing its large offset work. Now, with the upcoming addition of a new press, it's bringing that work back to save money. Sometimes, on paper, it may seem like outsourcing is a good idea for certain jobs. Unfortunately, it can take years for these jobs to be brought back in-house, once lost to the outside. One in-plant is ready to turn back the clock and regain control and cost savings. "In 1994, after careful study, we got out of the large offset, high-end printing market because it just wasn't cost-effective for us," recalls Paul Kurzynowski,

Ron Campbell wanted to serve even more students and faculty, but his in-plant was on the edge of campus. So he started a satellite copy center. Tucked away in a corner of the Australian Defense Force Academy down in Canberra, Australia, the nation's capital, is the Academy's Document Production Center. Managed by Ron Campbell, the center prints an exhaustive range of documents, including administration forms, certificates, faculty stationery, minutes, agendas, various academy publications, books and lecture material. Campbell saw an opportunity to be on hand for staff and students' printing needs, but being located on the edge of the campus, he

Book publisher Health Communications struck it rich with the book "Chicken Soup for the Soul." Now its in-plant has its work cut out for it. If the staff of book publisher Health Communications Inc. (HCI) believes in the curative powers of chicken soup, it's not without good reason. Five years ago the Deerfield Beach, Fla.-based company was struggling to survive as a publisher of pamphlets and books dealing with drug and alcohol treatment. Then company president and co-founder Peter Vegso read a manuscript that made him cry, and he decided to publish it, not knowing it had been rejected by 33 other publishers. That

Once copying and printing was brought in-house, the Manatee County Sheriff's Office was able to take advantage of the low cost of color. Sidney Ettedgui of the Manatee County, Florida, Sheriff's Office certainly has his hands full. As a crime prevention practitioner he is often speaking to community groups and planning programs to deter crime. As if that weren't enough, though, he is also responsible for managing all internal and external documents for the 1,005-person sheriff's department, which includes more than 356 law enforcement officials. With officers constantly filing crime and incident reports, document management is a priority. About five years ago Ettedgui

Starting as a linotype operator in a hot metal shop, Richard Gonzales moved steadily upward to become director of the Kansas Division of Printing. As a kid growing up in Topeka, Kan., Richard Gonzales got some sage advice from his father. "My dad told me to learn a trade," recalls Gonzales, director of the Division of Printing for the Kansas Department of Administration. In those days, he says, the city's Hispanic citizens had limited options, and his father naturally wanted the best for him. So Gonzales did some thinking. "I was in high school and they had a printing class, and I took it—and