Alexandria, Virginia

The U.S. Army said that 7,000 family members of soldiers killed in the Iraq and Afghanistan wars were mistakenly sent letters addressing them as "John Doe." The letters were sent in late December to inform survivors about private organizations that offer gifts, programs and other assistance to families that have lost soldiers.

The letters were printed by a contracting company and sent by the U.S. Army Human Resources Command's Casualty and Mortuary Affairs Center in Alexandria, Virginia. The letters also included improper address information atop the correspondence. Instead of the family's name and address, the letters said "Army Long Term Case Management."