Columbia

By focusing on customer service, Rick Wise helped boost business at his university in-plant. By Bob Neubauer If you ask Rick Wise whether or not he has enjoyed his three decades in the printing business, you'll get an enthusiastic "yes." "I don't have any regrets. It's been a wonderful career," says Wise, director of Printing Services at the University of Missouri-Columbia. But like many in-plant managers, he didn't have printing in mind when he first joined the working world. Wise was born in California—not the state, but a town by that name in his native Missouri (or "Missoura" as it rolls off his

Computer-to-plate technology has reshaped many of the in-plants on the Top 50. By Linda Formichelli New prepress technology has enabled in-plant employees to keep their hands clean by shifting all the dirty work to the digital realm of 1's and 0's. Mastering this technology has been a key element in the success of the in-plants claiming a spot on this year's IPG Top 50. "We've been streamlining prepress into the digital workflow over the past several years, going from conventional paste-up to eight-up output and now in the past eight months to computer-to-plate (CTP)," says Rick Wise, director of Printing Services at the Columbia-based

Counterfeiting at your in-plant? Think it can't happen? Think again. Color copiers can turn regular folks into felons. THOUGH EDWARD Olenenu had nothing to do with the manufacturing end of Columbia University's in-plant, he did have access to one of its color copiers at night. Reportedly, he produced some top-quality work on that color copier, too. The results were so good, in fact, they landed him in jail. The arrest of Olenenu and three other men on charges of counterfeiting about $75,000 in phony $20 bills at Columbia's print shop underscored the fact that color copiers are a powerful technology—powerful enough to pose