Happy Valley

Penn State University State College, Pa. Penn State Document Services faces a problem common to in-plants that lack the right of first refusal. If a department or professor needs a print job and they expect it to cost less than $5,000, they don't need to get bids on it. "They can just go to the print shop down the street because it's on the way home or their cousin's best friend works there, or whatever," laments Michael Pierick, director of Document Services. "We have to compete for every job, so we need to be concerned that every product and service line we provide