Richland, Wash.

As Print Shop Manager for Richland School District, Rachelle Palmer knew there was room for improvement in the way her Richland, Wash., district was handling printing. "The current system was just not keeping up with increasing volumes and the changing needs of the staff," remarks Palmer.

Chelle Palmer was going about her day at the Richland School District Print Shop, in Richland, Wash., last month when the phone rang. It was local TV station KNDO. They wanted to send over a TV crew to do a story about her in-plant—in 15 minutes.