Wheeling, Ill.

The Allstate Print Communication Center sought the answer through NAPL's Management Plus program. The result? The in-plant won NAPL's top award for management excellence. "Today's in-plant must compete effectively with commercial printers or a commercial printer will take them over, and they'll be out of business." That's what Robert Tierney has observed over the years as Print Communications director for Allstate Insurance, in Wheeling, Ill. "We've always known that and sought various ways to measure our performance," he says. "But we found that the business assessment programs tailored specifically to in-plants didn't provide us with insights into where we stood as