Bob Neubauer Tim Steenhoek

Thanks to its cutting-edge expertise in variable printing, mailing and fulfillment, ING's Document Management Center gives the company a strategic advantage over competition. By Bob Neubauer Tim Steenhoek knew his in-plant had turned a corner the day it completed its largest variable data print job ever. Using a single Xerox printer and only one operator per shift, ING's Des Moines-based Document Management Center (DMC) output 4.5 million mail-ready pieces in just one month. Such a feat shows how far the 73-employee in-plant has come on its journey into the world of on-demand, variable printing. But DMC's expertise in customized printing, along with