Doug Miller

With high-speed, black-and-white printers designed to bear the brunt of an in-plant's workload, managers want to see how fast the machines cut costs. By Mike Llewellyn JIM ALLEN, the newly appointed manager of Printing Services at New York City's Fashion Institute of Technology, runs a pair of Océ 2600s to handle flyers, instructional packets for professors and countless other nuts-and-bolts projects that come into the in-plant every day. With black-and-white printing accounting for 85 percent of the in-plant's workload, the 2600s have become the backbone of the FIT shop. "They're definitely workhorses," says Allen. "They do almost all of the work." That's how many

When he started his job, strict rules and inflexibility ruled his in-plant. Today it's one of the most customer-friendly departments on campus. Monday used to be a red-letter day at Grand Rapids Community College. In fact, it was the only day when red ink—or green, or blue—touched the in-plant's presses. "They only ran colored ink on Monday," says Doug Miller, recalling his first days at the in-plant, 18 years ago. "There were very strict guidelines as to what got done when and by whom." Miller's arrival changed all that. Since taking over as director of Printing and Graphic Services, he has upgraded equipment, increased

Need order in your life? A computer management system can help you achieve that, as well as productivity, efficiency and convenience. What if you could determine the status of any job, at any time, from anywhere in your in-plant? What if you could put customers at ease by instantly telling them the status of their jobs? What if you could determine the estimated cost of a job without putting pen to paper? Well you can—if you own a computer management system (CMS). Such a system lets you offer customers efficiency, convenience and accuracy at the touch of a button, while eliminating