A few years ago I did a presentation at a conference, which I called "Prepare to Defend Yourself." In it I explained that in my experience senior management probably does not understand the strategic contribution of an in-plant, so it's up to us to make the connection for them. The content was informed by more than 30 years of dealing with management and hundreds of projects involving in-plant performance.
Guru Tom Peters
Ray Chambers, CGCM, MBA, has invested over 30 years managing and directing printing plants, copy centers, mail centers and award-winning document management facilities in higher education and government.
Most recently, Chambers served as vice president and chief information officer at Juniata College. Chambers is currently a doctoral candidate studying Higher Education Administration at the Pennsylvania State University (PSU). His research interests include outsourcing in higher education and its impact on support services in higher education and managing support services. He also consults (Chambers Management Group) with leaders in both the public and private sectors to help them understand and improve in-plant printing and document services operations.
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