Tom Hinton

Bob has served as editor of In-plant Impressions since October of 1994. Prior to that he served for three years as managing editor of Printing Impressions, a commercial printing publication. Mr. Neubauer is very active in the U.S. in-plant industry. He attends all the major in-plant conferences and has visited more than 170 in-plant operations around the world. He has given presentations to numerous in-plant groups in the U.S., Canada and Australia, including the Association of College and University Printers and the In-plant Printing and Mailing Association. He also coordinates the annual In-Print contest, co-sponsored by IPMA and In-plant Impressions.

BY MOST accounts, the In-plant Printing and Mailing Association (IPMA) conference in Tunica, Miss., last month was one of the best ever. Attendance was up, enthusiasm was high and the presentations were engaging, informative and well attended. True, it was a virtual oven outside, with daily temps in the mid-90s, but the action was all indoors, from the big vendor fair on the first day, to the excitement of the awards banquet on the last. “The participants seemed more serious about finding out new information this year,” observed Glenda Miley, manager of Auburn University’s CopyCat operation. “I noticed that most of the

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THERE’S BEEN a lot of economic belt-tightening taking place during the past three years. How can your in-plant overcome the challenges of tight economic times and demonstrate improved results to your senior leadership? How do you take your organization from good to great? One answer is to use the Five P’s to reposition yourself in the eyes of your major stakeholders. The Five P’s are part of CRI Global’s Reputation Leadership strategy that best-in-class organizations are using to win the hearts, minds and wallets of their stakeholders and customers. The Five P’s are: Purpose, Principles, People, Process and Performance. Let’s briefly examine each one

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