Improve Your In-plant’s Performance and Results
THERE’S BEEN a lot of economic belt-tightening taking place during the past three years. How can your in-plant overcome the challenges of tight economic times and demonstrate improved results to your senior leadership? How do you take your organization from good to great?
One answer is to use the Five P’s to reposition yourself in the eyes of your major stakeholders. The Five P’s are part of CRI Global’s Reputation Leadership strategy that best-in-class organizations are using to win the hearts, minds and wallets of their stakeholders and customers. The Five P’s are: Purpose, Principles, People, Process and Performance. Let’s briefly examine each one to see how your in-plant can use them to achieve better results in 2008.
The Five P’s
PURPOSE — It’s interesting how many departments or business units within a major company have not developed their own “purpose statement” that complements their organization’s over-arching purpose. We define purpose as the organization’s mission/vision, goals and tasks. Purpose is also designed to give employees a sense of direction and ownership. So, it’s not enough for the parent organization to simply define its purpose and allow it to end there. Best-in-class organizations require every business unit to build upon the parent organization’s purpose statement and apply it to their daily operations through their own mission, goals and tasks. In essence, your purpose should tell employees and customers three things: Who are we? Where are we going? How will we get there?
For example, if your parent organization’s purpose is to “provide superior service and support to our valued customers while achieving our financial goals,” it would make sense that your in-plant would complement that statement by adopting a purpose statement that reads something like this: “Our mission is to provide superior printing that exceeds each customer’s expectations while using technology, innovation and efficiency to control costs and provide a financial return to our parent organization.” In turn, your goals and tasks would further support your purpose statement by defining exactly how you will achieve your mission.