Benchmarking: A Crucial Tool for In-plants
Sponsored by: Canon Solutions America
Speakers: Howie Fenton, Associate Director of Operations Consulting, InfoTrends; Alvin B. Griffin, Director, Graphic Production Center, Charlotte Mecklenburg Schools
In-plant printers are in the trenches every day, working to improve their efficiency and performance, and increase their value to the parent organization. In this free webinar, our speakers will explain how benchmarking your operation against industry leaders can aid in the process; strengthening an in-plant and securing its future.
They'll show you:
- How to measure an in-plant's performance against industry leaders.
- The most important areas to benchmark, and the most crucial data to collect
- How to compile pertinent, measurable customer satisfaction data and make a strong case for an in-plant's intangible benefits
We'll also review an online benchmarking tool called the Performance Challenge - a free tool that uses InfoTrends research to score users based on industry analysis and benchmarks - that is helping managers assess their operations and formulate plans for growth.
Learn how crucial it is to find out where you stand in comparison to others, and how to use benchmarking data to motivate changes in your operation.