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Outsourcing firms count on executives making knee-jerk reactions without studying the effects. Even a model in-plant that can prove its savings can get outsourced if a CEO gets the notion—and that was the nearly unchallenged message people were getting at On Demand. Not a single session was devoted to glorifying the benefits of in-house printing. Some sessions covered in-plant issues, such as integrating with the data center, but in-plants were not given the microphone and allowed to stress their benefits, as outsourcing firms did.
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- Companies:
- IKON Office Solutions
- Xerox Corp.
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