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• Strategy 4: Consider how you have approached similar problems in the past. Use the problem as an opportunity to ask the employee questions that lead him or her through a problem-solving process you have previously used. You might ask the employee: "What information might help narrow the problem down?" or "Who else has dealt with this before?" or "What tools or technologies might offer a new approach that no one has tried?" These questions get the employee thinking both about resources and the process of approaching a problem.
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- Doug Silsbee
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