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• Strategy 5: Use questions that inquire into the employee's contribution to the problem. Generally, if a person can think of the ways in which he or she is helping to create the problem in the first place, the employee is just one step away from identifying what he or she can do to solve it. Asking, "What did you do that you think might have made him mad?" can lead to: "I could be less critical of his efforts; he's new on the job." Likewise, asking, "What are you usually doing when the error rates go up?" might lead to: "I suppose the error rates are higher when I've not calibrated the machine for a while."
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