Just What The Doctor Ordered
Healthcare in-plants face the unique task of serving both the medical field and the patients that are being treated.
In-plants serving the healthcare industry are responsible for more than just paper and ink; it is an industry with a definite human side to it.
"We are dealing with life. We cannot afford to have a lot of mistakes made," explains Margie Penkala, team leader of the graphic arts/mailroom department at St. Helena Hospital, in Deer Park, Calif.
While Penkala oversees just four part-time employees in the hospital in-plant, she understands the large responsibility her department is taking on. "The forms have got to say the right thing because of litigation these days. You have got to make sure the form looks good—that it is clean copy so when they project it up to a screen in a courtroom it looks good and it has accurate information on it," Penkala says.
Marvin Beck, manager of the in-plant at Penn State Geisinger Health System, in Danville, Pa., agrees. He knows that, when dealing with healthcare, the patients come first.
"If a job comes in and it deals directly to patient care, that takes priority over anything," says Beck. "We make sure it gets done." Beck says his employees do an excellent job of keeping up with production demands.
Forms And Marketing Materials
Though all in-plants are different, one job seems to be a constant at healthcare in-plants—forms.
"We do all of the forms that are used in the charts, all the forms used for admitting the patient and the position orders that come down from our medical staff," Penkala says. "The people who have medical offices off campus will fax us pre-orders." St. Helena's in-plant does 98 percent of its forms in-house, she says.
Another job common among healthcare in-plants is advertising and marketing materials. According to Roger Harter, graphic arts manager for the Marshfield Clinic, in Marshfield, Wis., advertising is becoming a large part of the work that his in-plant does.