No Rest For The Best
Customer-oriented, technology-focused and always looking for ways to save the university money, Mike Loyd has worked hard to build LSU Graphic Services into a leading in-plant.
Ralph Gossard routinely makes key business decisions using hard facts, so it isn't often he renders judgement based upon a gut feeling. But four years ago, Gossard—the associate vice chancellor for administrative services at Louisiana State University—decided to take a gamble when he selected Mike Loyd as LSU's Director of Graphic Services.
"Mike did not really have the large weight of experience you would normally look for," says Gossard. "But I knew him well enough to know he never rests on his laurels, he has very relevant skills, and he is someone who promotes change when change is productive."
All of which is exactly what Loyd proceeded to do, adding crucial equipment, enhancing employee training, relocating copier operations into a new facility and outsourcing minor work that could be handled more efficiently off campus. Loyd even increased the pay levels for shop employees, and established a new marketing position to promote Graphic Services to prospective customers. The result is an expanded customer base, a more efficient revenue stream, a dramatic step forward in the shop's printing capabilities and a gamble that has more than paid off.
Loyd's resourcefulness in improving nearly every facet of the Baton Rouge-based operation while adhering to budget constraints has helped LSU Graphic Services jump to number 18 on In-Plant Graphics' ranking of the nation's top 50 in-plants, as well as number five on IPG's list of the top university in-plants. It has also earned Loyd the honor of being selected as this year's Manager of the Year.
"I want things to improve," Loyd explains. "It goes back to my nature—I like to tinker with things to improve them, and I'm not afraid to try new things. If something doesn't work I don't beat myself up about it, I just move on to the next thing."