Mailing/Fulfillment - Software
Though nearly 20% of government mail will typically have a delivery issue due to address problems, the State of Colorado's Integrated Document Solutions division brought that down to just 5% by implementing an address quality program. In this video, Colorado State Printer Mike Lincoln tells IPI about improvements like this that his in-plant has brought to its mail operation, and how it is using USPS Informed Delivery to provide better service to customers.
To get a better understanding of the mailing services in-plants provide, how mail and package volumes are changing and which mailing technologies in-plants are installing, we surveyed our readers and are in the midst of writing a research report. Here are some of our initial findings.
Mail is a major part of many in-plant operations. Our data shows that more than 60% of in-plants offer mailing services. To analyze the growth of in-house mail and the opportunities mail can bring, IPG has launched a new survey. It's open to all in-plants, even those that don't offer mail services, and participants are eligible for prizes.
With the help of BCC Software, the State of Colorado's Integrated Document Solutions division has seen measurable improvements in its efficiency and transparency, and anticipates that continuing to improve over time.