Houston, Texas

Charlotte Holden was diagnosed with dyslexia as a child, but she has never let the learning disability hold her back. Rather, she has developed and capitalized on numerous learning abilities to achieve personal fulfillment and professional success.

LOUIS FERREL wakes up each morning in the driver's seat, operating ahead of schedule even before he assumes his official duties as manager of printing services for Houston's Metropolitan Transit Authority (Metro). What gives him such a head start?

When Rustin Myers first joined the in-plant at Grocers Supply Co. his top priority was changing attitudes. From there, he went on to increase productivity. By Kristen E. Monte UPON HIS arrival at Grocers Supply Co., Rustin Myers quickly realized that the in-plant was neither productive for the parent company, nor service-oriented for the customer. "I came from the environment where you have to be customer-oriented," says Myers, senior printing services manager of the 26-employee operation. "Once you start helping people, they want to use your services." For the past 17 years, that's what he's been trying to do at the family-owned Houston-based company.