FRITZ SIMS’ dedication to his customers is best illustrated by an anecdote he tells while sitting in his Camden, N.J., office. A year or so before he became supervisor of Delaware River Port Authority (DRPA) Printing Services, he overheard his previous boss turning away a customer who had brought in a two-color job—even though the shop had recently installed a two-color ABDick 9870 with a T-head. Sims was shocked. The next day his boss went on vacation. Sims called the customer back and invited him to bring in the job. That customer became one of the in-plant’s greatest advocates, and Sims later went on to become supervisor of the six-employee DRPA in-plant. Satisfying customers has been his goal ever since.
Westville, N.J.
Bob has served as editor of In-plant Impressions since October of 1994. Prior to that he served for three years as managing editor of Printing Impressions, a commercial printing publication. Mr. Neubauer is very active in the U.S. in-plant industry. He attends all the major in-plant conferences and has visited more than 170 in-plant operations around the world. He has given presentations to numerous in-plant groups in the U.S., Canada and Australia, including the Association of College and University Printers and the In-plant Printing and Mailing Association. He also coordinates the annual In-Print contest, co-sponsored by IPMA and In-plant Impressions.
No fire is beat until every flame is doused. That's how Printing Services Supervisor and firefighter Fritz Sims approaches his job. "Whatever comes into the shop, we'll do it. And if we can't do it, we'll find a way to do it," says Sims, who, after hours, serves with the Westville, N.J., fire department. A mouthful, maybe—but the seven-employee Delaware River Port Authority in-plant has the goods to back it up. It already prints 95 percent of the agency's work. "We want that five percent," Sims says. The remaining work is a blaze of color flyers and brochures promoting the Port Authority's Philadelphia/Camden
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