Getting Respect from Commercial Printers
Why is it that sometimes in-plant printers can’t catch a break—at least, not from commercial printers? It seems like every time I talk to a commercial printer and the subjects of in-plants comes up, all I hear is negativity.
For instance, on a recent flight, I spent two hours of sheer hell arguing with the owner of a print and mail house, who had a very low opinion of in-plant managers. More on that exchange in a minute.
Ray Chambers, CGCM, MBA, has invested over 30 years managing and directing printing plants, copy centers, mail centers and award-winning document management facilities in higher education and government.
Most recently, Chambers served as vice president and chief information officer at Juniata College. Chambers is currently a doctoral candidate studying Higher Education Administration at the Pennsylvania State University (PSU). His research interests include outsourcing in higher education and its impact on support services in higher education and managing support services. He also consults (Chambers Management Group) with leaders in both the public and private sectors to help them understand and improve in-plant printing and document services operations.