Studies have shown that high quality increases customer satisfaction and loyalty, brings new business, and boosts employee pride. We summarize Deming’s 14 Principles of Quality Management and explore how you can use them to bring these benefits to your organization.
Management Counts
Ray Chambers, CGCM, MBA, has invested over 30 years managing and directing printing plants, copy centers, mail centers and award-winning document management facilities in higher education and government.
Most recently, Chambers served as vice president and chief information officer at Juniata College. Chambers is currently a doctoral candidate studying Higher Education Administration at the Pennsylvania State University (PSU). His research interests include outsourcing in higher education and its impact on support services in higher education and managing support services. He also consults (Chambers Management Group) with leaders in both the public and private sectors to help them understand and improve in-plant printing and document services operations.
Wes Friesen is a proven leader and developer of high performing teams and has extensive experience in both the corporate and non-profit worlds. A former in-plant manager, he is also an award-winning university instructor and speaker, and is the president of Solomon Training and Development, which provides leadership, management and team building training. His book, Your Team Can Soar! contains 42 valuable lessons that will inspire you, and give you practical pointers to help you—and your team—soar to new heights of performance. Your Team Can Soar! can be ordered from Xulonpress.com/bookstore or wesfriesen.com. Wes can be contacted at wesmfriesen@gmail.com.
In a world obsessed with success and perfection, the idea of making mistakes and experiencing failures often carries a negative connotation. However, making mistakes has the potential for significant benefits and can lead to improved processes and systems.
Building a high-performing team is one of the most valuable achievements a leader can strive for. Here are some tips for developing a team with positive morale, high motivation, and a commitment to excellence.
Greater credibility leads to greater influence and management effectiveness and aids our efforts to justify resources and find support for our initiatives.
One of the most important tasks we can do in our leadership roles is create a culture where our team can thrive and add value.
As work becomes more competitive, we must find better ways to achieve common goals. Here are 10 ideas to help develop greater collaboration.
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