Leading In-plants Measure, Report and Improve Performance
Want to improve the performance of your in-plant? That’s a no-brainer. In-plant managers and their supervisors all understand the importance of keeping in-plant operations in peak condition. Financial and operational data and benchmarking are the best tools to address issues of outsourcing and facilities management, especially when your in-plant comes under attack by outsourcers or facilities management firms that claim they can do the work more productively and at a lower cost. Solid, quantifiable performance helps you counter those attacks.
But don’t wait until you’re under the gun to measure performance. Even if your in-plant is doing well, there are probably areas that can be enhanced or new services and value to consider. Be proactive and be prepared. It’s actually a position of power to know your strengths and weaknesses, to have data to back it up, and a plan and proof for continuous improvement.
Measurement is only the first step of that process. Next, you should decide what you want to report and what you want to work on and make improvements. In-plant leaders like measurements, but know what to report and what needs to be improved before reporting. Leaders take action based on them, while the rest of the industry does not. If you want to perform like a leader, use report cards that measure your performance and then take action in areas that need improvement.
Howie Fenton is an independent consultant who focuses on analyzing/benchmarking the performance of printing operations. Fenton helps companies use metrics, best practices and workflow strategies to streamline operations. Call (720) 872-6339 or email firstname.lastname@example.org