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Transition To Cross-training
The transition from specialization to effective cross-training in an on-demand environment heightens the print manager's high-wire act. Not only are you working without a net, but now you're riding a unicycle and juggling.
The flow of work is still there, with the same breakneck deadlines and quality demands. Moving people into positions they are not totally familiar with and expecting them to perform is scary and dangerous for all concerned, and the temptation to revert back to your specialists for "just this one job" is almost irresistible.
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