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The Downside Of Specialization
Soon, however, it became obvious that this process of specialization had some serious drawbacks. The most obvious obstacles were sick and vacation days. When one of my specialists was out it would turn the stress level up a few notches on the secondary operator and domino down to the person filling his spot and so on. I found myself canceling time off to handle the workflow. I would try to schedule work around people's vacations, but by the very nature of on-demand printing, the results were uneven.
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