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If a site visit or tour of an installed customer facility is part of your RFP, make the most of it. Allow plenty of time for a tour, a presentation of the workflow and meetings with the people who will support your requirements. Review the agenda in advance of the visit to ensure your needs will be met. Insist on a working session, not a sales pitch. Go through the actual implementation project plan. Get out that evaluation sheet and rate the suppliers again.
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- Mary Hegarty Let
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