Measure What You Manage
Recently Howie Fenton, senior consultant with NAPL, wrote an article for Print CEO in which he recognizes the importance of metrics: “To measure, track and benchmark operational and financial performance.” John Sarantakos, IPMA president, in In-Plant Graphics, offers an outline of “effective reporting” that focuses on using production reports as marketing tools.
Ray Chambers, CGCM, MBA, has invested over 30 years managing and directing printing plants, copy centers, mail centers and award-winning document management facilities in higher education and government.
Most recently, Chambers served as vice president and chief information officer at Juniata College. Chambers is currently a doctoral candidate studying Higher Education Administration at the Pennsylvania State University (PSU). His research interests include outsourcing in higher education and its impact on support services in higher education and managing support services. He also consults (Chambers Management Group) with leaders in both the public and private sectors to help them understand and improve in-plant printing and document services operations.