Baltimore Mavens...of Print
IT STARTED in the parking lot. As he stepped out of his car one day, Greg Cooper, print shop manager for the city of Baltimore's Digital Document Division, happened to run into the city's IT director. They started talking about the checks and bills that IT was printing for the city on its Xerox 92C printers. Cooper told him, flat out, that his in-plant was better positioned to handle this work than IT, whose main focus was supposed to be computers and data.
"We're good at putting ink on paper; that's what we specialize in. So give it to the specialists," he reasoned.
His logic, though sound, didn't sway the IT director right away.
"It took a lot of convincing because a lot of people didn't think we could do it," Cooper says. Eventually, though, after upgrading his shop's Xerox DocuTech 180s to highlight color versions and putting security procedures in place, Cooper was able to bring all of Baltimore's IT printing into his in-plant. This included not only vendor checks but water bills, tax bills, ambulance bills, parking fines, reports and more. It was a major coup for the in-plant—one that improved its visibility and its importance to the city.
Since taking over IT printing, Cooper reports that jobs are now output twice as fast. And by eliminating IT's printers, the in-plant is saving the city money; manpower costs have been cut in half. Assuming responsibility for IT printing is just one of the progressive steps that Cooper has taken to bring in new work, add services and make his in-plant indispensable to the city of Baltimore.
Serving B'more With Pride
Home of the Orioles and the National Aquarium, Baltimore is a city of about 637,000 situated on the shores of the Chesapeake Bay. The in-plant is located across the street from city hall, just a few blocks from the picturesque Inner Harbor, a popular tourist attraction.
Bob has served as editor of In-plant Impressions since October of 1994. Prior to that he served for three years as managing editor of Printing Impressions, a commercial printing publication. Mr. Neubauer is very active in the U.S. in-plant industry. He attends all the major in-plant conferences and has visited nearly 170 in-plant operations around the world. He has given presentations to numerous in-plant groups in the U.S., Canada and Australia, including the Association of College and University Printers and the In-plant Printing and Mailing Association. He also coordinates the annual In-Print contest, co-sponsored by IPMA and In-plant Impressions.